How can i create support ticket through portal and email?
Best Answer
S
Smarten - Solution Team
said
over 2 years ago
You can send tickets to the support email address : support@ElegantJBI.com for posting any issues or queries. Any email sent to this address gets automatically converted into a ticket that you can refer later.
These email gets converted into a ticket, the subject become the title and contents of the email description into issue description. And the client who sent you the email becomes the ticket requester.
These emails to our support email address, it will be created as a ticket in our helpdesk. If the issues already has a solution, one of our agents will public URL of our solution, else they will send details of the expected solution date. Each client has a contact email already added to our helpdesk portal.
1 Comment
Smarten - Solution Team
said
over 2 years ago
Answer
You can send tickets to the support email address : support@ElegantJBI.com for posting any issues or queries. Any email sent to this address gets automatically converted into a ticket that you can refer later.
These email gets converted into a ticket, the subject become the title and contents of the email description into issue description. And the client who sent you the email becomes the ticket requester.
These emails to our support email address, it will be created as a ticket in our helpdesk. If the issues already has a solution, one of our agents will public URL of our solution, else they will send details of the expected solution date. Each client has a contact email already added to our helpdesk portal.
Smarten - Solution Team
How can i create support ticket through portal and email?
You can send tickets to the support email address : support@ElegantJBI.com for posting any issues or queries. Any email sent to this address gets automatically converted into a ticket that you can refer later.
These email gets converted into a ticket, the subject become the title and contents of the email description into issue description. And the client who sent you the email becomes the ticket requester.
These emails to our support email address, it will be created as a ticket in our helpdesk. If the issues already has a solution, one of our agents will public URL of our solution, else they will send details of the expected solution date. Each client has a contact email already added to our helpdesk portal.
Smarten - Solution Team
You can send tickets to the support email address : support@ElegantJBI.com for posting any issues or queries. Any email sent to this address gets automatically converted into a ticket that you can refer later.
These email gets converted into a ticket, the subject become the title and contents of the email description into issue description. And the client who sent you the email becomes the ticket requester.
These emails to our support email address, it will be created as a ticket in our helpdesk. If the issues already has a solution, one of our agents will public URL of our solution, else they will send details of the expected solution date. Each client has a contact email already added to our helpdesk portal.