Unable to Change the Password

Modified on Mon, 13 Jun, 2022 at 8:10 PM

Unable to change the password

 

I am Unable to change the password from Edit profile section. The options are disabled.


Solution:

To get the Edit profile – Change password section enabled, one has to contact the Smarten administrator. Your administrator has option to enable or disable this feature for you. 

 

Procedures for Smarten Admin:

  1.     Go to Administration Navigation Panel –> General     Configuration.          
        

  2.     Enable  'Allow users to edit profile' option and Save     the settings. (As below)

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/9106109948/original/t2N0z5O6N-7O2cKygw_6q0-I3drcVHNZWg.png?1594124925

 

 

The  Change password option will be enabled now and BI users will now be able to edit the profile as below.

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/9106110003/original/tY4zRRkn4uxDQFd15BgNlXB7X7YJX69gMg.png?1594124956


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